The customer is always wrong buch gebunden von adam ballarino bei hugendubelde online bestellen oder in der filiale abholen. Here are the top five reasons why the customer is always right is wrong 1 it makes employees unhappy gordon bethune is a brash texan as is herb kelleher coincidentally who is best known for turning continental airlines around from worst to first a story told in his book of the same title from 1998. The customer is always wrong is an eclectic collection of essays penned by writers who have done time in the retail jungle i think most of us have served the public in a retail capacity at some point in our lives your first job putting yourself through university or an extra part time job to make ends meet for some people its a fantastic fit for others well its not as jeff martin says in his introduction if this book can help shed a little more light on the often disregarded . 6 steps to successful customer onboarding a critical cx activity that 6 ways to support your remote customer service team in 2021 5 proven ways to make your contact center rpa successful how can we connect with customers if we dont demonstrate emotional experience all customer journey customer loyalty customer strategy omnichannel personalization voice of customer chipotle . Everyone always talks about what their servers do wrong but no one ever talks about what the customers do wrong while this is a bit of an exaggeration the fundamental things most definitely